Troubleshooting

Identify and resolve common system errors.

Interface Overview

Common Issues

1. "Cannot Delete Account"

Error: When trying to delete a Chart of Accounts entry, you see "This account has transaction history". Solution:

• For accounting integrity, accounts with history cannot be deleted.
• Fix: Open the account, uncheck "Active", and save. This hides it from new transactions.

2. "Negative Inventory Not Allowed"

Error: When posting an Invoice, you see "Insufficient Stock". Solution:

• Your system is configured to prevent selling items you don't have.
• Fix 1: Record a Purchase Bill or Stock Adjustment to increase your count.
• Fix 2: If you know you have physical stock, enable "Negative Sell" on the Item Profile.

3. "Permission Denied"

Error: A user cannot see a specific menu or button. Solution:

1. Go to Accountant > Roles.
2. Select the user's role and check if the specific module (e.g., "Void Bills") is checked.
3. User must logout and log back in for changes to apply.

4. "Browser shows old data"

Error: Different users see different UI elements or old cached content. Solution:

• We have implemented automated asset versioning. However, if the issue persists:
• Fix: Perform a "Hard Refresh" (Ctrl + F5 on Windows, Cmd + Shift + R on Mac).

[!CAUTION] Database Errors: If you see any "SQL" or "Database Connection" errors, please contact your system administrator immediately as this may indicate a server issue.