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Everything you need to know about setting up, managing, and scaling your retail business with QoBooks.

billing Questions

Absolutely. Every new account comes with a full-featured 14-day free trial of our highest tier so you can test all the advanced features risk-free. No credit card is required to start your trial.

Yes, QoTrack is completely flexible. You can upgrade, downgrade, or cancel your subscription at any time directly from your billing dashboard. Cancellations take effect at the end of your current billing cycle.

You can upgrade or downgrade your plan at any time from your account settings. Changes to your billing will be prorated.

We offer a 14-day money-back guarantee for new subscriptions if you are not satisfied with our service.

We accept all major credit cards, debit cards, and mobile money payments (MTN, Telecel, AirtelTigo).

Yes, you can save 20% by choosing to pay annually instead of monthly.

hardware/services Questions

Yes, our hardware is cross-platform. We provide official drivers and support for Windows 10/11, macOS (Intel & M1/M2), and Android-based POS terminals.

A standard setup usually takes between 2 to 4 hours. This includes hardware assembly, software configuration, and initial staff training to ensure everything runs smoothly.

Absolutely. All hardware validated by QoTrack comes with a 1-year comprehensive hardware warranty. We also offer extended support plans for high-traffic environments.

Yes, data migration is one of our specialty services. We can help import your existing inventory, customer records, and sales history from most major POS systems.

No. QoTrack is web-based and runs securely in the browser. It works flawlessly with your existing barcode scanners, receipt printers, and cash drawers. However, if you need guaranteed compatibility, we do offer validated hardware bundles in our hardware store.

We offer a 7-day instant replacement policy for any transit-related damage. Simply contact our support team with your order ID and a photo of the item.

Every implementation service includes a dedicated 1-hour "Train the Trainer" session. We also offer more extensive, multi-day training workshops for larger teams.

Most HID-compliant barcode scanners work plug-and-play with QoTrack. However, for specialized features like direct inventory sync, we recommend using validated models from our store.

We offer both remote and on-site maintenance plans. Depending on your location and service level agreement, we can have a technician at your store within 24 hours.

technical Questions

Absolutely. We use industry-standard encryption for all data, both in transit and at rest. Our servers are hosted in a secure, Tier IV data center with 24/7 monitoring. We also perform regular security audits to ensure your data is always protected.

Security is our highest priority. All data is encrypted in transit using industry-standard AES-256 protocols. Your database is backed up daily to multiple geographic locations, ensuring that your financial records are always safe from catastrophic loss.

QoTrack has a robust offline mode. You can continue to make sales, and all your data will automatically sync with the cloud once your connection is restored. We also guarantee 99.9% uptime for our cloud services.

Currently, QoTrack requires an active internet connection to synchronize your data centrally. However, as noted on our Roadmap, an Offline-First Syncing architecture is actively in development and deploying soon.

general Questions

QoTrack is a web-based application, which means you can access it from any device with a modern web browser, including desktops, tablets, and smartphones. Our interface is fully responsive to ensure a great experience on any screen size.

If your plan supports it, you can create multiple "branches" under a single account. Inventory can be transferred between these branches seamlessly, and you'll get consolidated reports across your entire enterprise while still being able to filter down to a specific store's performance.

Absolutely. We believe your data belongs to you. You can export essentially any table—inventory, customers, sales logs, and financial ledgers—directly to CSV or Excel at any time.

Yes! Our Scale plan is designed for this. You can manage inventory, staff, and sales across unlimited locations from a single dashboard. Transfer stock between branches and get consolidated reports with ease.

Yes! Every customer has access to our comprehensive knowledge base and interactive tutorials. Enterprise plan customers receive priority one-on-one onboarding sessions with a dedicated account manager to ensure a smooth launch.

QoTrack offers a comprehensive suite of accounting tools, including a full general ledger, accounts payable & receivable, bank reconciliation, and detailed financial statements like P&L, Balance Sheet, and Cash Flow.

Free and Basic tiers have generous but capped inventory limits designed for small businesses. Pro and Enterprise tiers offer completely unlimited inventory tracking capabilities, supporting tens of thousands of SKUs flawlessly.

Yes. The system automatically tracks due dates for credit sales and outstanding balances. You can trigger customized email and SMS reminders directly to your customers' inboxes straight from the dashboard.

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